Book Reviews
Who Moved My Cheese
Fish
Straight From the
Gut, Jack Welch
One Minute
Apology - Ken Blanchard
One Minute
Manager - Ken Blanchard
Maverick - Ricardo Semler
Six Sigma - Choudry
The Goal - Eliyahu
M Goldratt
The Fred Factor - Mark
Sanborn
The Fred Factor, Mark Sanborn
Book summary/review
ISBN - 1 - 844 - 13816 - X
Rating - 4 * |
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How passion in your work and life can turn the ordinary
into the extraordinary. This book takes the whole subject of
customer service to a whole new level.
Partly written in the style of business fable, this
easy read book examines the style of Fred the Postman and
his approach to customers, those around him and life in general.
Simple ideas that can have a major impact.
If everyone in your business did this stuff as a matter of
routine, it would show up in your bottom line.
The book takes the reader through a series of steps including:
- What is the Fred Factor
- How to become a Fred
- Developing other Freds
It isn't rocket science but it might just be the thing that
makes a difference at the end of the day.
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